Terms and Conditions


Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur The Cornish Cricket Company Ltd cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

The Cornish Cricket Company Ltd returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded. 

Exchange 

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, manuals blank warranty cards and all accessories and documents provided by the manufacturer.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. The Cornish Cricket Company Ltd will not be held responsible for items lost or damaged in transit.

All shipping back to The Cornish Cricket Company Ltd is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense. 

If you are returning items for exchange please be aware that a second charge may apply. 

Non-Returnable 

For reasons of hygiene and public health, refunds/exchanges are not available for used underwear garments.  Refunds/exchanges are also not available for any CD/DVD media (this does not apply to faulty goods – faulty products will be exchanged like for like).

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please email sales@thecornishcricketcompany.co.uk immediately, this will be given special priority and you can expect to receive the correct item as soon as possible.

Delivery service

We try to make the delivery process as simple as possible and are able to send your order either to your home or to your place of work.

Delivery times are calculated in working days Monday to Friday. In case of bank holidays and over the Christmas period, please allow an extra four working days.

We aim to deliver within 7 working days but sometimes due to stock or high volume in certain sales periods please allow 7 days before contacting us. We will attempt to email you if we become aware of an unexpected delay. 

All small orders are sent out via royal mail post service. If you are not present a card will be left to advise you to pick up your goods from the local sorting office.

Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.

Export restrictions

At present The Cornish Cricket Company Ltd only sends goods within the UK. However, if however you have a special request please contact us your requirements at sales@thecornishcricketcompany.co.uk