Terms & Conditions
The Cornish Cricket Company Ltd will not offer reductions or refunds on the any products purchased that are subsequently reduced in price in a promotion.
Via any payment method we cannot accept returns on any personalised items including Teamwear and Cricket Bats. This includes those cricket bats that have utilised the Knocking In Service for example.
It is the customer's responsibility to all import and custom charges for receipt of delivery of any orders to a destination country.
We do not store personal or financial information in the processes of payment, nor did we share this information with 3rd parties
Discount/Coupon Code Disclaimer:
Discount/coupon codes must be applied at the checkout. If the code is not entered we cannot honour said discount in retrospect of an order being placed. It is the responsbility of the person purchasing the goods to ensure that any code is entered into the relevant field ahead of completing the transaction.
Only one discount/coupon code may be used per transaction.
Discount/coupon codes cannot be redeemed against Teamwear orders, unless otherwise stated.
Teamwear Terms & Conditions:
Any discrepencies in goods received must be reported to our customer services within 7 days of receipt of the items.
All product images and logos are for illustrative purposes only and not always indicative of the final product.
No offers can be used in conjunction with another. If required we will ask for additional payment to make up any website error.
No teamwear items can be cancelled after purchase. This includes any item personalised with a club badge, including personalised helmets.
We allow up to a 1 inch discrepancy in all garments from the sizing charts provided.
No personalised items can be returned once the tags are removed or the garment worn, this is regardless of the garment's quality or accuracy of size/decoration. Please ensure all garments are correct before use otherwise they are non returnable or refundable.
When changing Club badges or sponsors please allow up to two working days for amendments to be live on the club store or five working days in March, April or May (peak season).
Clubs that sign with The Cornish Cricket Company Ltd during the season will have all available current range products added to their club store and will receive all existing clubs correspondence notifying them of any range changes. Any clubs that sign from October 1st onwards will only have their club stores populated with products that are continuing for the subsequent season (unless specifically requested by the club contact), plus all new products as soon as they become available – please contact your Account Manager for any further information.
The Cornish Cricket Company Ltd reserve the right at any time to add or withdraw any products.
Acceptance of Order
Our contract with the customer is accepted upon dispatch of the goods from our premises and not at the point of sale on our website. This is to allow for items being out of stock or payment/website errors.
Due to the customised nature of the products, refunds or exchanges are not available on teamwear orders, personalised helmets unless the products are defective. If you believe your products are defective you must contact The Cornish Cricket Company Ltd immediately. Returns will not be accepted if products have been used, worn or washed. We will not accept returns or exchanges on any items where the tags have been removed or the packaging damaged.
We are unable to accept any cancellation or amendment requests or refunds on personalised helmets, cricket bats which require knocking in or anti scuff/edgind tape applying or teamwear once an order has been placed. No refunds will be given regardless of the payment method used in any cases involving the aforementioned products.
All initials will be printed as per your online order. This includes the use of capital or lower case letters. Please take special care when ordering intiials that they are correct before ordering.
We reserve the right to substitute similar garments to the garment ordered if the original garment is out of stock. Images on any presentation or website are for illustrative purposes only and actual garment may differ from the visual. This is to fulfil outstanding orders.
Whilst every effort is made to ensure that all embellishments are placed in the same place on each garment it is a manual process and we work towards a 2inch tolerance level with our printing. If you believe that your garment's embellishments are outside of the 2inch threshold please email email@example.com
Free Shipping does not apply on teamwear orders.
The Cornish Cricket Company Ltd accepts no liability for any slogans, sponsors or content printed on any garment. The Cornish Cricket Company Ltd in no way endorses or supports any printed badge that may be abusive to another customer, supports alcohol or tobacco companies or may cause offence to any race, gender or religion. This is solely the liability of the Cricket, or sports Club or the purchaser, The Cornish Cricket Company Ltd merely decorates the garment as instructed.
Upon requesting removal of a teamwear club store from The Cornish Cricket Company website, please allow 30-35 working days for this to take effect. It is the responsibility of the cricket club to communicate this to members. Any subsequent orders placed within the 30-35 working days after requesting removal of a teamwear store will be subject to the standard teamwear terms and conditions that surround bespoke goods. The Cornish Cricket Company will not accept any liability for non-communication of the store removal to club members.
Please note that when purchasing junior playing shirts and sweaters, we recommend that you choose one size bigger than you would normally. This is only a recommendation and as sizing is personal to each individual we advise that for full sizing details to refer to our Teamwear Size Guide or email our team via firstname.lastname@example.org for further advice or information. Due to the bespoke nature of club playing wear and teamwear we cannot provide exchanges or refunds on these items. Please ensure you are happy with the size you are ordering as you cannot make changes to your order once it is placed.
Kit fitting sessions are available to all clubs looking to hold an event at their club for individuals to try on kit samples before purchase. Facilities for cash and card payments will be provided for individuals wishing to purchase kit at the fitting session. Cheques are accepted. Our kit fitting sessions are free of charge to the club. All orders placed at the kit fitting session are subject to the standard teamwear lead time (please note that lead times may vary in busy periods).
Goods damaged / lost in transit
Should you receive an item that is damaged in transit or that you believe is lost then you must make us aware immediately via phone (01726 66751 option 1) or email to email@example.com. Failure to do so may invalidate any claim for said item(s).
Teamwear Delivery Information:
We aim to have all teamwear orders dispatched within 14-18 working days but please allow longer during the current Covid pandemic as safety protocols both here and with our supplier may delay processing and delivery. Significant delays over and above our average delivery times will be notified by email.
Orders during busier periods can result in teamwear orders can take up to 35 working days due to high levels of demand.
Adding anti-scuff and edging tape to a cricket bat will increase the weight from the advertised weight.
Collect in Store
This option can be chosen at checkout and collected from our retail store. You must bring with you photographic identification to show the Store Manager (Passport or Driving Licence) before being handed the goods. If ID is not provided the goods cannot be handed over and The Cornish Cricket Company Ltd will not liable for any wasted transport costs.
At The Cornish Cricket Company Ltd we try our hardest to offer the best service possible, and understand that while ordering cricket equipment over the internet can sometimes be a little difficult to judge sizes and colours, we try to offer a returns policy that takes this into consideration.
Any custom made cricket bat purchased from The Cornish Cricket Company Ltd is non returnable unless it is damaged.
As a result of this we offer either an exchange (upon receipt of additional postage) or a refund of all goods purchased through The Cornish Cricket Company Ltd (except cricket bats that have been knocked in or personalised with edging tape or a face fitted), providing they are returned to us in their original packaging and have not been used, within 14 days of delivery and that we have received written notification that a return is required.
We will always deduct our postage costs (including where an order has attracted free delivery) from any refunds relating to exchanges or refunds of non faulty and or unwanted items and are sorry but we cannot refund any postage or packaging costs and charges incurred by yourself on any such returns. You may also incur additional charges for any items which are exchanged.
Any refund relating to orders no longer required will be subject to a £5.99 deduction for our initial postage costs.
Teamwear Items should not be washed with fabric conditioner, softener and at a temperature of no more than 30 degrees to ensure no fading or damage to sponsor logos. If we deem this has been the case we shall not be liable for any kind of refund or exchange where sponsors peel from the shirt.
Items that are personalised or re-personalised by us for the customer cannot be guaranteed when the garments provided to us have already been worn or washed.
For postal items please ensure you complete and return the enclosed returns form with your item(s) and return them to us (recorded delivery is advisable as proof of postage).
Any items that are returned to us for us to 'make good' should be done so in mint condition, unworn, unspoiled, with no odours and with the original tags intact and still attached. Any items returned to us not in this condition will be returned to the customer in the state we receive them. In this case we will not refund any postage costs and reserve the right to collect further postage costs to send the goods back out to the customer. No additional work or 'making good' will be carried out on any goods regardless of faults if the goods arent returned to us in the above described condition.
We may e-mail existing customers from time to time with new products, deals, newsletters and competitions, however you will always be given the opportunity to unsubscribe from these emails.
The Cornish Cricket Company Ltd reserves the right to adjust teamwear and equipment prices at it's own discretion depending on suppliers' fluctuating prices. This may be up or down at any stage throughout the year.
Prize winners will be chosen at random, unless specified otherwise in the Competition Notice, from all qualifying entries across our stores, social media sources and our websites. The prize winner could come from any one of these. In all matters, the decision of the judge(s) shall be final and no correspondence or discussion shall be entered into.
Prize winners will be notified in the manner and within the time specified on the Competition Notice. Return of any prize notification as undeliverable or failure to reply as specified in the notification (and within the time stated) may result in disqualification and selection of an alternate winner. If more than one prize is awarded only one prize per entrant will be awarded. Competition winner(s)’ names may be published by The Cornish Cricket Company Ltd on it's websites or social media sources. By entering our competition you agree to having your name published.
Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
Prizes are non–transferable and there is no cash alternative. The Cornish Cricket Company Ltd reserves the right to substitute prizes of equal or greater value at any time. In the event that a junior or an individual with a need for smaller sized items wins one of our competitions The Cornish Cricket Company Ltd reserves the right to provide junior equipment or clothing without giving any cash alternative for the difference in value.
Prizes are awarded at the discretion of The Cornish Cricket Company Ltd and no prizes will be awarded as a result of improper actions by or on behalf of any entrant.
Where a prize may not be appropriate for a younger contestant or is only open to junior categories, the minimum or maximum age for entry will be stated in the Competition Notice and must be observed. The Cornish Cricket Company Ltd reserves the right to request written proof of age of any winner.
All taxes, insurances, transfers, spending money and other expenses (including meals or personal expenses upgrades etc.) as the case may be, unless specifically stated, are the sole responsibility of the prize winner.
We accept payment by PayPal, VISA, MasterCard, Visa Debit or, Meastro and JCB.
- The Gift Card is not a cheque guarantee, credit or charge card.
- Gift Cards cannot be used to purchase Gift Cards
- Gift Cards cannot be exchanged for cash
- No change will be given but the balance may be applied to future purchases.
- The Gift Card will expire 12 months from date of issue
- Gift Cards cannot be returned or refunded, except in accordance with your legal rights.
- Please protect this Gift Card and treat it as cash. The Cornish Cricket Company Ltd cannot be held liable for Gift Cards which are lost, stolen or damaged.
- If any product purchased with a Gift Card is exchanged or refunded, any money owing will be given as a gift card
- The Cornish Cricket Company Ltd reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected from fraud.
- The Cornish Cricket Company Ltd reserves the right to change any of these terms and conditions from time to time without notice and to take appropriate action including cancellation of the card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service's withdrawal or in the event of circumstances beyond its control).
82 East Hill, St Austell, Cornwall, PL25 4TR
Anything ordered in for a customer specially must be paid for fully in advance and is not exchangeable for any other stock or for a refund once the order has been placed with The Cornish Cricket Company Ltd
Please refer to our finance pages for full terms and conditions
We reserve the right to withdraw or change any promotions run by The Cornish Cricket Company Ltd without prior notice
Faulty / Damaged goods:
Should you feel that you have received faulty goods then in the first instance please make contact with us either by phone to 01726 66751 option 1 or email to firstname.lastname@example.org to advise us of the situation.
The majority of manufacturers will offer a warranty period of 6 months from the date of purchase on their products. We reserve the right to seek the opinion of the manufacturer if it isn’t an The Cornish Cricket Company Ltd manufactured item. Any decision on these matters is made at their discretion and is final.
Please note if we ask for a product(s) to be returned to us for inspection, repair or replacement then this cost must be covered by yourself.
Completion of the returns form does not guarantee qualification for return. This does not apply to faults caused by accident, neglect, misuse or every day wear and tear such as water damage caused by bats being used in wet conditions. This does not affect your statutory rights.
When we have requested for an item to be returned please include the following:
• A copy of your original receipt or
• The order number
• The original packaging if possible.
• Your delivery address, telephone number and email address
• A brief note outlining why the items are being returned
In order that we can deal swiftly with your returned goods may we ask that you send your items to:
Returns Department, The Cornish Cricket Company Ltd, 82 East Hill, St Austell, Cornwall, PL25 4TR